Contract for the Supply of Products or Services

The display of goods on The BALANCE Saddle Company Ltd site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and The BALANCE Saddle Company Ltd unless, and until, an email is sent by The BALANCE Saddle Company Ltd to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by The BALANCE Saddle Company Ltd of your offer to buy goods or services from The BALANCE Saddle Company Ltd and this acceptance is effective regardless of whether or not you receive the e-mail.

The BALANCE Saddle Company Ltd is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information is subject to change without notice.

Site Information

The BALANCE Saddle Company Ltd is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. The BALANCE Saddle Company Ltd disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, The BALANCE Saddle Company Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current.

Limitation of Liability

Except as specifically stated on this site, neither The BALANCE Saddle Company Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms

The BALANCE Saddle Company Ltd reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on The BALANCE Saddle Company Ltd web site.

Normal Procedure for the Processing of Orders
When your order is completed and payment has been made, you will receive a confirmation by email.  If the goods are of standard specification and we have them in stock, we will dispatch them within 10 working days.  If we cannot ship standard specification goods within 10 working days, we will contact you by email and let you know. You will also receive a confirmation by email when your goods have been booked for collection by the courier and be provided with a tracking reference.

If you have ordered non-standard (bespoke) products, there is always a longer lead time, because the goods will need to be ordered for you.  Please allow up to up to 3 weeks for the goods to be dispatched.

If you want to change an order you have already placed in the online shop, please tell us as quickly as possible, by email, to: [email protected] We will do our best to make the change you request, provided the item has not already been ordered on your behalf, or booked for collection

Covid 19 impact on our ‘Normal Procedure’ in 2020.

We are doing our best to minimize any inconvenience to our customers and clients caused by the Covid 19 disruptions.  However, our manufacturers and suppliers are working with reduced staff and reduced hours and this has an impact on lead times for goods that we normally keep in stock and on bespoke saddle pads.    Please allow for this and understand that we cannot always adhere to the ‘Normal Procedure’ for the processing of orders, as shown above in these Terms.



If the products ordered are in-stock, we make every attempt to ship your package within 10 working days of receiving your order and often within 48hrs of receiving your order. However, even though our online store remains open, we may not be open for business in our physical offices.  Please remember that any goods that are listed/described as ‘Non-Standard’ or Bespoke will have to be ordered for you and therefore, the delivery will be affected by their lead-times, which we cannot control.

We do not ship on Fridays, Saturdays, Sundays or on public and company holidays.

Damaged in Transit Merchandise
If an item arrives damaged, it is essential that you notify the BALANCE office within 24 hours of delivery. Do not use the product that has been damaged in transit. The product and all packaging material must be retained until the matter is resolved with the courier.


The return of goods is not usually accepted by The BALANCE Saddle Company, unless in the case of a proven manufacturing or materials defect.

Goods that have not been used and are still in their original packaging may be returnable within a reasonable time frame, but this is at the discretion of the company.

If you want to return an item as defective, you will need to make arrangements to return the item to BALANCE in the UK, so that it can be checked not only with BALANCE, but with the manufacturer of the product and/or supplier of the materials in that product so that proper assessment can be made. Costs to return Goods with a suspected fault, must initially be covered by the client.

You must contact the office before attempting to return any goods, for any reason.  We will supply you with a RETURNS Reference Number and up-to-date instructions on how to ship the goods and which address to ship the goods to.   Any goods returned without this Reference Number will be rejected and returned to sender.  

Failure to use recommended cleaning, storage and maintenance procedures and damage caused by accident or misuse will nullify any warranty offered on the products.

In the unlikely event that the goods are found to be faulty, the company will, at its discretion arrange to have the item repaired or replaced and returned to you at its cost. For more information about how we deal with suspected manufacturing or materials faults, please contact the office for help. In a genuine case where a product has an obvious defect, we will do everything we can to ensure that we get the product repaired or replaced as quickly as we can and with the least inconvenience to you as we can manage. Also, any reasonable costs for returning the defective goods to BALANCE will be reimbursed to the client upon written proof of those costs.


This clause is in no way limits a consumer’s statutory rights.

Our policies on returns do not affect your statutory rights.