Support for BALANCE Saddle owners.

One of the things that is a little different about the way we work with people who use our saddles, is that want them to value their own ability to assess the day to day needs of the horses in their care.

The conventional model of selling saddles tends to encourage horse owners to believe that they are not capable of assessing the ongoing suitability of their saddle once they have paid for it.

Saddle fitters often rely on a steady flow of saddle checks, re-flocking and adjustment to supplement the income they make from actual sales. So, it is in their interest to encourage saddle owners to look to them as the experts and consider regular saddle checks to be an essential and responsible thing to invest money into.

We would never suggest that post sales checks are a waste of time and money in every situation. If someone is concerned that their horse is displaying symptoms that suggest some saddle related discomfort or interference, it is important that they don't ignore that and seek some help if they cannot assess and deal with the situation themselves.

However, there has definitely been a tendency in recent times, for the saddle industry to train horse owners to believe that 'saddle fitting' is something very difficult to learn and very difficult to get right. Something akin to combining the wizarding skills of Harry Potter and the scientific knowledge of Stephen Hawking!

No wonder that so many horse owners don't even attempt to assess the way their saddles are working themselves and yet, they are the very people who are best equipped to do just that.

In addition to being supplied with a saddle and appropriate pads that respect the way the horse's body needs to widen and function when in movement, the rider/owner needs to be encouraged to make use of the following advantages and skills.

  • Knowing the horse well and being in an ideal situation to look for and to assess the feedback that the horse is always providing.
  • Being able to take and record important information/evidence on a regular basis that helps to monitor how well the horse is using its body and also, how the saddle is working
  • Being able to fine-tune the balance and comfort of the saddle on an almost daily basis if needed, by having a quick, simple and easy way to make adjustments the way the saddle is sitting on the horse.
  • Knowing when it is time to ask for help from someone else .

BALANCE has always worked to provide horse owners with the equipment they need and the information and confidence they need, to assess and fine-tune the way the saddles they use, are working for their horses.

Here are some of the ways that ongoing support is available when wanted/needed.

  • The BALANCE trained and registered Saddling Consultants all have considerable experience and knowledge to share when someone wants some hands-on help with their BALANCE saddle, or even with a different make of saddle, provided it is being used as part of a Functional & Constructive method. Contact them direct, to ask how they can help you.
  • The BALANCE Technical Support Office has always provided after-care support, free of charge, to people who have bought saddles from BALANCE direct for as long as they own that saddle. Use the 'Contact Us' page to ask for help if you don't have a direct email address.
  • Help is also offered to people who have bought their BALANCE saddles elsewhere and even for those who don't own a BALANCE saddle. Use the 'Contact Us' page to ask how this works.
  • There is a constantly growing library of information in the FAQ area.
  • The start of a library of video clips in our YouTube Channel, that we are adding to in 2020
  • Many BALANCE enthusiasts who follow our Facebook Page and are a very helpful bunch who have a lot of experience to share too.

There will always be a need for the knowledge and skills of people who have spent many years of their life, training and learning about the way saddles are made, and the ways in which they work (or don't work) for horses. It is important that this help is available when needed, but we want to encourage horse owners and riders to be willing to take responsibility for the ongoing, day-to-day comfort of their horses and that includes paying attention to the way the saddle is working. This is so much better than only relying on a twice-yearly check. A lot can change in the life of a horse within 1 month, let alone 6 months and the people who handle and ride that horse on daily basis are the people best equipped to protect his comfort, performance, and general health.

Client testimonials

  • I can’t tell you how much I love my Zenith!!!  I went through 10 saddles in 6 years for my horse before I got my Zenith. Two were “custom” made for him. What a joke. I am on my 5th year with my Zenith and it is still perfect!!!  I cringe now when I see these very deep Dressage saddles with the huge thigh blocks. People ask me how I can ride in my Zenith with no thigh blocks and no deep seat. I say well now my horse is balanced and I don’t have to depend on the saddle to hold me. ☺️

    Melinda - United States

  • What can I say?  I love it!  The saddle and all of the accessories are great quality and look good but most importantly my horse is so comfortable that her stride has almost doubled, she glides round corners and works on the bridle with ease.  What a difference!

    Donna - Scotland

  • It has been almost a year since I received my Zenith Saddle and I cannot tell you how happy I am with it. I went through 10 saddles trying to find the right one. He would rear as I was saddling him or move away from me.

    Now he happily munches  his hay as I saddle him. He has had no more issues under saddle except for his lack of strength but I see that improving all the time. I wish I had discovered this 10 years ago.

    Many thanks!

     

    Melinda - United States

  • You simply blow me away with the care and attention you give me, a single client! WOW! I am so excited to be buying a balance Saddle and just thrilled to be supporting such an awesome company!

    Sally - England

  • The BALANCE saddle started us on the road to recovery.  I can’t thank enough Carol Brett and the whole BALANCE team who have not only worked hard to find the right saddle solution (the Matrix GPD proved best for us)  but have provided support throughout the whole process of getting myself and Alfie back on the right track. 

    Mags and Alfie - England